The pen is mightier than the sword
No truer words were ever spoken. In today’s society, where people feel free to lash out at service staff, call centre employees, and retail clerks, it seems there
No truer words were ever spoken. In today’s society, where people feel free to lash out at service staff, call centre employees, and retail clerks, it seems there
The corporate world is full of jargon that can initially seem intimidating. Business people will use the term SWOT analysis as a common phrase in conversation, but do
One of the main points taught to me repeatedly during my time at university is that there is no such thing as a general public. Yet this term
It seems odd to question the truth, although ‘fake news’ certainly started challenging us a few years ago. Nevertheless, people can surely agree on facts: 2 + 2
Website analytics are an extremely helpful tool for businesses, if they know what they’re looking at. While combing through web stats isn’t exactly everyone’s idea of a good
“There’s never time to do it right, but there’s always time to do it over.” These words ring true so many times for communication professionals who are pressed
I am so proud to announce that my business partner and wife, Sue Heuman, has been named a Fellow by the International Association of Business Communicators (IABC). This
“You, what’s your name?” “Tom.” “Tom, call 911.” Many, many years ago, at a first aid training course, the instructor said that when you happen on an accident
Washing your hands regularly and brushing your teeth: these habits are important for the hygiene of your body. Similarly, good communication hygiene is important, tasks that make you
This week, world leaders are in Glasgow, Scotland for the annual summit on climate. COP26, it’s called officially, meaning this is the 26th meeting of the Conference of
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